Frequently Asked Questions

Embroidery uses computerized sewing machines to stitch colored threads directly into heavy fabrics like hoodies, caps, and canvas bags, resulting in a premium, textured look. It is highly durable and won't fade.

DTF (Direct-to-Film) transfer is a digital printing method where designs are printed onto a special film and heat-pressed onto the garment. This supports full-color graphics, photographs, fine details, and gradients on lightweight shirts.

There is **no minimum order quantity**! You can order a single custom piece. However, because our systems require set-up time, we offer volume discounts on bulk orders starting from 10 items or more.

We accept standard web image formats: PNG, JPG, and GIF. For the best result, we strongly recommend uploading a **transparent PNG** file. This ensures that the background of your image is not printed or stitched onto your garment.

Once an order is confirmed, standard custom production takes **2 to 4 business days**. Bulk orders may take 5 to 7 business days. Delivery times depend on the carrier selected at checkout but usually range between 2 to 5 shipping days.

Because custom items are personalized to your specifications, we are **unable to accept returns or exchanges** unless the item itself is defective or there is a material error in our decoration process. If you encounter any issues with your order, please contact our support team immediately.